Schedule Today, Call 781-322-5101
Look to Pediatric Associates of Malden to provide care you can trust. Since 2000 we have provided compassionate healthcare for children in Malden, MA and the adjacent cities. We have four experienced pediatricians and 12 supporting staff members who are sensitive to the needs of families with diverse economic and ethnic backgrounds. We regularly review our patient satisfaction surveys conducted in the office to find out what needs to be done to further improve our service, as we strive to be the “Medical Home” for our patients. Our physicians are members of the Pediatric Physicians’ Organization at Children’s.
We are open 365 days a year unless there is a true snow emergency. If calling after hours, our friendly answering service will forward your message to the physician-on-call.
Please use the Symptom Checker to help you learn about some of the common pediatric problems that you can manage without necessarily going to the Emergency Department. You can always contact us to schedule for sick visits.
Seeing children and parents at regular intervals is important in maintaining your child’s health. Evaluating growth and development, discussing safety, nutrition, behavior and answering age related questions are the functions of well child/adolescent visits.
Other health management services include:
Asthma — Proper Nutrition — Obesity — Attention Deficit
All 3 doctors have a working affiliation with the Children’s Hospital, Boston and with the Melrose-Wakefield Hospital.
Dr. Tien-Lan Chang has practiced as a specialist in pediatric gastroenterology since 1987 and in general pediatrics since 2000. In 2008 he gave up the part-time practice of pediatric gastroenterology at Mass. General Hospital to devote fully to general pediatrics in Malden. He is fluent in English and Chinese (Mandarin).
Dr. Austin Liu grew up in the Greater Boston area and was trained in pediatrics in Memphis, Tennessee. He practiced in Georgia for 4 years and joined P.A.M. in 2006.
Dr. Maura K. Shea had pediatric training in Cincinnati, OH and Providence, R.I. She worked at neighborhood health centers in Boston, MA from 2001 to 2008 before joining P.A.M.
Many insurances require a co-pay at the time of service. If you do not pay your co-pay at the time of service, your account will be charged an additional $10.00.
We will submit a claim to all primary and secondary insurances. Please remember to bring your current insurance cards to your appointment. Once your insurance company has processed your claim, we will bill you for the remaining balance that you are responsible for, as determined by your insurance plan, such as deductables and co-insurances. Payments are expected upon receipt of your statement. We accept Visa, MasterCard, Discover, American Express, Cash, Checks, Debit Cards and Money Orders.
We assign all unpaid accounts to an outside collection agency that reports to a national credit bureau. They will add additional penalties and interest to the unpaid amount.
If you are uninsured, or if we are unable to verify coverage, we require a $100.00 payment at your first visit which will be applied to your charges. If charges exceed the $100.00 we will send you a statement.
Physicians must follow accepted national guidelines when determining what your charges (level of service) will be. They must code your visit based upon what services were provided and cannot take into account particular health plan benefit designs. Consequently we are unable to switch the visit reason and diagnosis in order for a claim to be covered by your insurance. If you think there is an error on your account, please contact the billing office immediately. We will review your concern with the physician and let you know the outcome.
You should contact your insurance company as soon as possible after your child has been born. Most health plans allow 30 days to add your newborn to your insurance plan. If you have coverage through OMAP, you MUST contact your caseworker immediately. Your caseworker will provide you with a temporary identification card. If you are unable to provide proof of insurance after your baby’s two-week appointment, we will charge you in full for services rendered.
· If you are unable to keep your appointment, please call at least 24 hours in advance to cancel.
· Patient visits at Pediatric Associates of Malden are by appointment only. Every sibling will need to have an appointment in order to be seen by the doctor.
· Please bring your current insurance card to every appointment, and alert the receptionist of any changes when checking in for your appointment.
· Insurance co-payments are due at the time of the visit.
July, 2019
Greetings to our patients and parents.
It has been almost 2 years since we adopted Epic as our electronic medical record system. With this system, there is a patient portal that is called MyChart. Through MyChart, a patient (or parent/legal guardian) may do the following: 1. Access test results that have been reviewed by the physician; 2. two-way communication with physician via email: examples include sending non-urgent questions to the physician, including photos, and receiving a response or notification from physician such as reminders for an annual check-up; 3. Request to schedule an appointment; 4. Request refills for your medications. With any email, the response time depends on the person who receives the email. If he or she does not check the email frequently, there would be a delay. Therefore, questions that are sent via MyChart should be on non-urgent issues.
To sign up for MyChart, a patient of 14 years or older, or a parent/legal guarding of a patient under 14 years of age, can contact our office and provide an email address. A password will then be provided for access to MyChart. If a parent of a patient of 14 years and older wishes to access MyChart, the teenager has to sign a consent agreement.
For urgent matters, i.e. if your child is sick, you can either call to schedule an appointment or to ask to speak to a physician. Since we do have office hours everyday of the year, a sick visit can usually be scheduled within 24 hours. Our website has a Symptom Checker from the American Academy of Pediatrics which may assist you in deciding whether your child should be seen urgently. When the office is closed, our physicians are on-call. Our hope is that with these web-based tools, our easy-access office hours, and our on-call service in the afterhours, we can reduce unnecessary visits to the emergency rooms.
We strive to provide our patients the most up-to-date information on medicine and health. Our Epic system is in fact linked to a software program called UpToDate. We also have a Facebook page, on which we present some of the current medical and health related issues that may be of interest to you. We are interested in getting feedback from you on how we can serve you better. You are welcome to send us your comments and suggestions either via email, on paper or verbally when you come to our office.
Every summer season there are certain medical conditions we see more often, usually related to outdoor activities, such as insect bites, sun burn, poison ivy dermatitis, and chemical dermatitis from sun blocks. Preventive measures include: testing a sun block on an arm or leg before putting it on the face; apply insect repellent for kids over 6 months of age if you are exploring forests, ponds or lakes; and familiarize yourself with poison ivy’s appearance and inspect your backyard. Take breaks from activities in the sun and drink plenty of water to avoid heat stroke. Enjoy the summer.
Sincerely,
Pediatric Associates of Malden
Pediatric Assosiates of Malden
105 Commercial St.
Malden, MA 02148
Phone: 781-322-5101
Hours Of Operation:
Monday - Friday
9am - 8pm
Saturday, Sunday & Holidays
9am - 1pm
