Schedule Today, Call 781-322-5101
Look to Pediatric Associates of Malden to provide care you can trust. Since 2000 we have provided compassionate healthcare for children in Malden, MA and the adjacent cities. We have four experienced pediatricians and 12 supporting staff members who are sensitive to the needs of families with diverse economic and ethnic backgrounds. We regularly review our patient satisfaction surveys conducted in the office to find out what needs to be done to further improve our service, as we strive to be the “Medical Home” for our patients. Our physicians are members of the Pediatric Physicians’ Organization at Children’s.
We are open 365 days a year unless there is a true snow emergency. If calling after hours, our friendly answering service will forward your message to the physician-on-call.
Please use the Symptom Checker to help you learn about some of the common pediatric problems that you can manage without necessarily going to the Emergency Department. You can always contact us to schedule for sick visits.
Seeing children and parents at regular intervals is important in maintaining your child’s health. Evaluating growth and development, discussing safety, nutrition, behavior and answering age related questions are the functions of well child/adolescent visits.
Other health management services include:
Asthma — Proper Nutrition — Obesity — Attention Deficit
All 3 doctors have a working affiliation with the Children’s Hospital, Boston and with the Melrose-Wakefield Hospital.
Dr. Tien-Lan Chang has practiced as a specialist in pediatric gastroenterology since 1987 and in general pediatrics since 2000. In 2008 he gave up the part-time practice of pediatric gastroenterology at Mass. General Hospital to devote fully to general pediatrics in Malden. He is fluent in English and Chinese (Mandarin).
Dr. Austin Liu grew up in the Greater Boston area and was trained in pediatrics in Memphis, Tennessee. He practiced in Georgia for 4 years and joined P.A.M. in 2006.
Dr. Maura K. Shea had pediatric training in Cincinnati, OH and Providence, R.I. She worked at neighborhood health centers in Boston, MA from 2001 to 2008 before joining P.A.M.
Many insurances require a co-pay at the time of service. If you do not pay your co-pay at the time of service, your account will be charged an additional $10.00.
We will submit a claim to all primary and secondary insurances. Please remember to bring your current insurance cards to your appointment. Once your insurance company has processed your claim, we will bill you for the remaining balance that you are responsible for, as determined by your insurance plan, such as deductables and co-insurances. Payments are expected upon receipt of your statement. We accept Visa, MasterCard, Discover, American Express, Cash, Checks, Debit Cards and Money Orders.
We assign all unpaid accounts to an outside collection agency that reports to a national credit bureau. They will add additional penalties and interest to the unpaid amount.
If you are uninsured, or if we are unable to verify coverage, we require a $100.00 payment at your first visit which will be applied to your charges. If charges exceed the $100.00 we will send you a statement.
Physicians must follow accepted national guidelines when determining what your charges (level of service) will be. They must code your visit based upon what services were provided and cannot take into account particular health plan benefit designs. Consequently we are unable to switch the visit reason and diagnosis in order for a claim to be covered by your insurance. If you think there is an error on your account, please contact the billing office immediately. We will review your concern with the physician and let you know the outcome.
You should contact your insurance company as soon as possible after your child has been born. Most health plans allow 30 days to add your newborn to your insurance plan. If you have coverage through OMAP, you MUST contact your caseworker immediately. Your caseworker will provide you with a temporary identification card. If you are unable to provide proof of insurance after your baby’s two-week appointment, we will charge you in full for services rendered.
· If you are unable to keep your appointment, please call at least 24 hours in advance to cancel.
· Patient visits at Pediatric Associates of Malden are by appointment only. Every sibling will need to have an appointment in order to be seen by the doctor.
· Please bring your current insurance card to every appointment, and alert the receptionist of any changes when checking in for your appointment.
· Insurance co-payments are due at the time of the visit.
Newsletter – April, 2020
As this Coronavirus epidemic sweeps through Massachusetts, we have seen a decrease in the number of sick visits and well visits in the past 3 weeks. To isolate sick patients from well patients, we have already changed all sick visits to 9 am -12 pm and 5 pm-6 pm, and well visits to 1 pm- 5 pm. All visits need to be prescheduled by phone or email. Each sick patient with fever or respiratory symptoms will need to call on arrival and wait in the car in the rear parking lot. A staff member will bring in the patient via the back entrance to the second floor.As part of the Pediatric Physicians’ Organization at Children’s (PPOC), we are now able to schedule a virtual visit by video, using Zoom App on your smart phone. However, only those who have access to MyChart, the patient portal to our electronic medical record system, can schedule for such a visit. So for patients who prefer to not come in to the office, we encourage you to contact our office and sign up for MyChart. For patients under 13, a parent (or a proxy) needs to sign up for access to MyChart. A patient who is 13 years or older needs to be active on MyChart him/herself. Both MyChart and Zoom apps should be updated to the most recent version.The following are instructions about steps to take to a Virtual Visit on your phone:
Step 1: Log on MyChart at the pre-scheduled appointment time. (Make sure Zoom app is also downloaded)
Step 2: Click on “Appointments” under Activities
Step 3: Click on "Pre-Visit Validation"
Step 4: Use Edit to correct any information in error, then click “This information is correct” to validate.
Step 5: Begin Visit and it would automatically open into Zoom Hit “Join Meeting”
For children who do not need vaccinations at a well visit, a “virtual well visit” can be done to review growth, nutrition, development, school, family and safety issues. We would need you to do weight, height and temperature measurements at home and answer the developmental questionnaire before the virtual visit, so that we can discuss them during the visit itself. There are even apps on the phone you can download to check a pulse (heart rate) and do height measurements. Of course, there are things we cannot do virtually, such as vaccinations, ear examination, throat, blood and urine tests.
Let’s utilize the technology and stay connected despite the epidemic.
Sincerely,
Pediatric Associates of Malden
Pediatric Assosiates of Malden
105 Commercial St.
Malden, MA 02148
Phone: 781-322-5101
Hours Of Operation:
Monday - Friday
9am - 8pm
Saturday, Sunday & Holidays
9am - 1pm
